DRM FAQ & Help

Media player unable to receive license

If your media player is unable to receive the license, try the following:
  1. Close all other windows
  2. Check your computer date and time and make sure it is correct.
  3. Start Windows Media Player, click on Tools-->Options, choose Privacy tab and make sure "Acquire licenses automatically for protected content" (text seen if using WMP 9 or 10) or "Download usage rights automatically when I play or sync a file" (text seen if using WMP 11) is checked.
  4. Now select Security tab and make sure it`s set to Default (if using WMP 9 or 10) or click on Zone Settings and make sure it`s set to Medium-High or lower (if using WMP 11). You can also click on Default button to set it to default value.
  5. Go ahead and try playing media. If still unable to play, go to the next step.
  6. Go to the Microsoft Media Player Security Upgrade page to test security upgrade.
  7. If unable to finish upgrade, your DMR system is corrupted, please go to step 8. If completed successfully, go back to videos page and try again.
  8. Important: Back up your licenese before you do this if you use other music/video services!
  9. Open File Explorer (Start > My Computer)
  10. Click on Tools > Folder Options
  11. Click on View tab
  12. Make sure "Show Hidden Files and Folders" is checked and "Hide Protected Operating Files" is unchecked
  13. Click OK and close the window
  14. Locate C:\Documents and Settings\All Users *
  15. Go to the DRM folder *
  16. Delete the drmstore.hds file and close the window
  17. Start Microsoft Internet Explorer
  18. Navigate to the web address
  19. Click on any of the video buttons
  20. When the window comes up with login screen, input your email and password created during the purchase process
  21. If still having issues, shut down your third party firewall and reinstall media player as a last resort.
  22. * Location of the DRM licenses varies from system to system. If you are unsure or cannot locate it in this folder, open your system registry and locate the key HKEY_LOCAL_MACHINE\Software\Microsoft\DRM\DataPath


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System Requirements

These are the system requirements:
  1. Operating System: Windows 98SE, Windows Me, Windows 2000, Windows XP, Windows Vista.
    Windows 95 and MAC OS are not supported except new MAC OS running parallel desktop or bootcamp software with one of the supported Windows versions.
  2. Media Player: Windows Media Player versions 7.1, 8, 9, 10 or 11 [Download Latest Media Player]
  3. Browser: Internet Explorer 5 or better or Mozilla 1.0 or better
  4. Soundcard and Speakers


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Media Player Security Upgrade

Media Player Security Upgrade or Individualization is a security upgrade to the Windows Media Player so the media player can receive digitally protected content. This upgrade is performed by Microsoft to assure that your digital content is delivered securely to your computer. This process is a one-time process and once you complete it by clicking on the OK (if using WMP 7.1, 8 or 9) or Yes (if using WMP 10 or 11) button when prompted to perform security upgrade you will not have to do this again.

Security upgrade is required so if you are unable to watch the video, please follow the instructions below how to perfom upgrade.

Click here to go to Microsoft Media Player Security Upgrade page to test security upgrade.

Click on the Upgrade button and follow the instructions. When done go back to video page and reload the media player.

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Windows Media Player 11 and Windows Vista Issues

If you receive message that media player needs a component upgrade and it is unable to perform the upgrade or it just goes to Ready state, click here to download the patch to fix the issue. When on the page you will be prompted to install control from Microsoft and afterwards to click on Upgrade button. Please proceed as instructed. Click here to go to Microsoft site and learn about this issue.

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License Downloaded but Does Not Play

On entering your email and password you get a window that indicates License Delivery but the Play button does not activate, click on the info area just under the titlebar to download and install the DRM ActiveX Network Object from Microsoft.

DRM ActiveX Network Object download requirement


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Playing Licensed Media in Parallel Systems

Locate and rename the DRM folder.
  1. Open "My Computer"
  2. Click "Tools", then "Folder Options"
  3. From the Folder Options window, click the "View" tab, and select the Show hidden files and folders button
  4. Next, uncheck the Hide protected operating system files (Recommended) box
  5. Click "OK"
  6. Open "My Computer"
  7. Open the C: drive
  8. Open the Documents and Settings folder
  9. Open the All Users folder
  10. Right-click the DRM folder and select Rename (rename to RMD)
Go through the security upgrade screens as outlined in these FAQs. After completing the security upgrade, restart your computer.

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Problem With Microsoft Security Update for Internet Explorer 7

As of October 16, 2007, we have several confirmed reports that attempts to acquire a digital rights management license for protected content through iStreamPlanet"s PayCast® system would fail. This includes, but may not be limited to, licenses acquired through Challenge windows invoked by the media header. The indicators that a system may have been affected are that the "Play" button at the bottom of the window would not Activate. Additional indicators are that scripted event handlers, such as script-invoked links and form input disabling, would not react as scripted.

We have determined that the probably cause of this problem is due to Cumulative Security Update for Internet Explorer 7 (KB937143). Once removed, the Challenge windows appear to react as scripted and successfully deliver the requested licenses. Please note that our tests indicate that the license does deliver in certain cases but does not instantiate inside the Windows Media Player.

Click here for information on this issue and removing the update.

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Additional Support

If you are able to hear audio but are not receiving video, turn off any firewall that you may have turned on. Also check your Windows Media Player settings:
  1. Open Windows Media Player
  2. In the menu select Tools and then Options
  3. Go to the Security tab and click on Zone Settings
  4. Make sure that the Internet zone is set to Medium
  5. Click OK to close
  6. Go to the Network tab and make sure that all streaming protocol options are checked


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Media Player Download

http://www.microsoft.com/windows/windowsmedia/player/download/download.aspx

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More Help from Microsoft

http://www.microsoft.com/windows/windowsmedia/player/faq/drm.mspx

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RSS

RSS 2.0
Silverlight FAQ Web Page


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